Returns & Exchanges
At ListenUp, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day window for returns on all premium electronics. If your gear doesn't hit the right note, our hassle-free process ensures you can find the perfect sound without any stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the device for quality assurance, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing